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- E_AUTH_BAD_DEVICE_KEY - please help!
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- E_AUTH_BAD_DEVICE_KEY - please help!
New Here ,
/t5/digital-editions-discussions/e-auth-bad-device-key-please-help/td-p/9653173 Feb 25, 2018 Feb 25, 2018
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I use a Mac computer. I'm trying to authorize my Digital Editions and I keep getting this error. I've tried many different troubleshooting methods but the error never goes away. I tried de-authorizing my computer and authorized again using my Adobe ID. I uninstalled and then re-installed DI many times, and using the previous versions. I also deleted the "activation.dat" file located in /Library/Application Support/ Adobe/ Digital Editions and nothing happened.
I also uninstalled the program and downloaded it from a different browser. Still getting the same error. VERY frustrated here, someone please help
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Community Beginner ,
/t5/digital-editions-discussions/e-auth-bad-device-key-please-help/m-p/9653174#M53224 May 20, 2018 May 20, 2018
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Hi there, I had exactly the same* problem and the solution in my case was weird but essential:
within the "keychain app", I needed to lock down "the lock" within the keychain app itself.
Once I locked it, the Adobe authorisation process went through.
*using a Mac
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New Here ,
/t5/digital-editions-discussions/e-auth-bad-device-key-please-help/m-p/9653175#M53225 Aug 17, 2018 Aug 17, 2018
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Flippin eck, thank you for this! After hours of wondering what was going on and faffing around I can't believe that solved it 
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New Here ,
/t5/digital-editions-discussions/e-auth-bad-device-key-please-help/m-p/9653176#M53226 Sep 16, 2018 Sep 16, 2018
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Thank you so much. You saved my life. :hugs:
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New Here ,
/t5/digital-editions-discussions/e-auth-bad-device-key-please-help/m-p/10615615#M56923 Sep 18, 2019 Sep 18, 2019
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Thank you so much. I'm another one who had just about given up hope before finding your message. I really appreciate that you took the time to post the solution.
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New Here ,
/t5/digital-editions-discussions/e-auth-bad-device-key-please-help/m-p/10724297#M57244 Nov 08, 2019 Nov 08, 2019
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This might sound very stupid but I can't find the lock on Keychain Access. I'm (reasonably) familiar with the locks on different screens in System Preferences - at bottom left - but can't see anything like that in the Keychain Access screen. Is there somewhere to navigate to, to find it?
Thanks (if anyone reads this).
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/t5/digital-editions-discussions/e-auth-bad-device-key-please-help/m-p/10912546#M57775 Feb 09, 2020 Feb 09, 2020
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Just in case you're still looking, right click (command click) on the login and then select lock from the menu.
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New Here ,
/t5/digital-editions-discussions/e-auth-bad-device-key-please-help/m-p/9653177#M53227 Aug 16, 2019 Aug 16, 2019
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LOCKING THE LOCK ON THE KEYCHAIN ACCESS WORKED!!! I AM ECSTATIC!!!! I had previously tried ALL the solutions suggested here. If you have not yet locked your KeyChain Access, do it. It really works. Before, I felt like I was mentally hitting the same wall over and over again. SAVED ME! THANK YOU!!!!
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