The map below depicts the most recent cities in the United States where Google Fiber users have reported problems and outages. If you are experiencing problems with Google Fiber, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Google Fiber users affected:
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Google Fiber offer broadband internet using fiber-optic gigabit communication. Google Fiber is available in select areas. Google Fiber also offers television and online storage.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Kansas City, MO | 30 |
| Austin, TX | 22 |
| San Antonio, TX | 17 |
| Charlotte, NC | 16 |
| Kansas City, KS | 12 |
| Atlanta, GA | 12 |
| Houston, TX | 10 |
| Tulsa, OK | 8 |
| Salt Lake City, UT | 8 |
| Denver, CO | 7 |
| Chicago, IL | 5 |
| Pflugerville, TX | 5 |
| Raleigh, NC | 4 |
| Oklahoma City, OK | 4 |
| Irvine, CA | 4 |
| Birmingham, AL | 3 |
| Dallas, TX | 3 |
| Orlando, FL | 3 |
| Seattle, WA | 3 |
| Nashville, TN | 3 |
| Wichita, KS | 3 |
| San Francisco, CA | 2 |
| Cary, NC | 2 |
| Olathe, KS | 2 |
| South Jordan, UT | 2 |
| Los Angeles, CA | 2 |
| Louisville, KY | 2 |
| Boise, ID | 2 |
| Prairie Village, KS | 2 |
| Overland Park, KS | 2 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Google Fiber Issues Reports
Latest outage, problems and issue reports in social media:
Ketchup san (@otakuboi0w0) reported @googlefiber I'm waiting you are literally 15ft away from my place lol please come or give me an ETA because spectrum sucks
- Bad Language (@itsBADLANGUAGE) reported
@googlefiber Hook this man @realcryptoface1 with a good high speed internet package and high quality customer service. This man is changing lives and need good internet. We miss his live streams!
- NO UNITY WITH RACISTS (@cicadastillness) reported
@Uverse I am leaving ATT as soon as I decide which phone to buy. They suck so bad. And most problems they have no solution for. Just try to get help with the Uverse app. Laughable. Going to Google Fiber soon. Hopeful that will be better. Anyone have opinions on Google Fiber?
- MsCapKc (@kc_cap) reported
@googlefiber So , will there be one eventually? Or do I have to drop my TV service to get 2g
- JT Displays: Hackerman💻 (@JT_inKC) reported
@googlefiber Unless you want to watch sports programs aired on a Bally Sports Network channel, then 💸💸💸💸💸💸💸Bally is awful
- Joe Stephens (@joestep) reported
@tmartatx @Ask_Spectrum Yep - same here. They DM'd me and wanted to send ANOTHER tech out just like the last 12+ times - and the techs always say the same thing "your house is good - the issue is upstream." #GroundhogDay @googlefiberhelp please bring fiber here!
- GENE DE LA CRUZ (@gene78577) reported
UPDATE: A google fiber crew ruptured a 4 inch line. CPS is trying to reroute the gas line to avoid a major problem. More than 50 homes affected and the gas line will take hours to shut off.
- don dadda (@wolfonthehilll) reported
@Ronnie2K fix yo stupid *** game ***** I was on a 10 game and got kicked for no reason and before you say internet my game works perfect on everything and I have google fiber . But I get dashboarded because you can’t fix yo ****** servers
- 🆕 🎮 ➕ Louie D. (@Lousaidwat) reported
@FATALENIGMA Yea i have unlimited 1gig with xfinity and its 130 it sucks the price not the actual service cuz places like Verizon and google fiber are cheaper but they not in my area
- Kimeko M. (@KimekoM) reported
google fiber was supposed to be it. why is my signal dying in an apartment? do i need a wifi extender?why is adulthood hard?
- Jon Frazier (@lonestardiver) reported
@googlefiber Fiber out in the sticks? Nope. Fixed point wireless is all I have access too....maybe by fall I will have Starlink. It has to be better than the 14Mb down I have now.
- Sam Passer (@sampasser) reported
@grage52 I got a similar message they're shutting down the google fiber wifi app in favor of using google home...
- Nathan Warnick (@DH5tv) reported
@phoenykz @gunacchii @googlefiber That sucks, Google skipped over Metro Detroit few years ago.. We have another company coming through soon though.
- #KCP Biohazard Infekt ☣️ (@BiohazardInfekt) reported
Damn @googlefiber gonna do me like that mid stream? Internet went out... 😭
- CruiseTheCity 🤝 (@cruisethecity) reported
Damn @GetSpectrum ...I miss google fiber
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