Amazon corporate offices | Headquarters | Phone | Address (2024)

Average rating:

55 reviews

Jan 4, 2024

byGlenn

I called on December 31, 2023, at 4:40pm EST and spoke to a supervisor who identified herself as Jen. What I was attempting to get was a firm delivery dateafter 4 days of rescheduling. Jen proceeded to go into a long-winded dissertation not really addressing my question or need for information. When she finished, I started to ask her a question, she then rudely interrupted me telling me there was no more to discuss and abruptly hung up the phone. The entire time on the phone with Jen I calmly explained my issue, never raised my voice, never made threats, and never used foul language. While Jen spoke, I never once interrupted her.

This incident in the simplest of terms I can put it is unbecoming of Amazon’s stellar customer service and Jen shows no respect to her, or Amazons, customers. GOD help the staff she oversees.

Dec 26, 2023

byJanice

They keep charging me for my late husbands account I am the widow living now on a fixed income. and they will not cancel it. They tell me he has too, so you tell me how a dead man it suppose to cancel their account . Wow they must be that hard up for money that they need to take from a dead man. I will not give them a rating as there is not one low enough to give., they only have this rating because you can not submit without one

Nov 21, 2023

byTrevor Hawes

The worst customer service ever

Nov 21, 2023

byThelma

My account is on hold over a month with a 100 gift card and they took my prime member money from my bank account

Nov 21, 2023

byTanya beneficiary

I am absolutely appalled with the way Amazon operates, I have NEVER left a bad review before but they warrant one. "No procedure" is the answer to any new circ*mstance - mostly because they don't care or want to find progressive solutions. For such a developed company, I am horrified at their unwillingness - terrible service, terrible culture.

Nov 21, 2023

byTammy

I would give no stars if i could. Amazon ir purolator lost my tv i returned. I tried speaking to customer service. The representative offered a refund and then said they couldn't issue a refund as it hasn't arrived at thier warehouse. Bull! It doesn't take a month to get from alberta to ontario. Amazon lost the tv i returned they dont want to admit it. So now im out the money.

Nov 21, 2023

bySHERI ANN WILLIS

i I have never been treated so poorly by a company and a mistake was made on my part that I accidentally did not create a ticket for a return when I returned an item to Amazon with other items amazon feels like they are entitled to keep my item and not return it as well as keep the money that I paid for so basically I paid for nothing

amazon refuses to credit me or give me my money back the staff is absolutely argumentative and their customer service skills are low

I deserve my money back or my phone back but Amazon cannot have it both ways I expect somebody to contact me all they did is pass me off for three hours on the phone and each person saying no let me transfer you to someone else no let me transfer you to someone else it went on for three hours do they snot think my time is valuable

Nov 21, 2023

byRoyce McInnis

Amazon.ca is a great alternative and convenient way to shop. Over the last three years they have made our life much easier and service even when I have had a problem has been terrific......even better that big box retailers. I thought that this was worth saying because I noted all the negative comments on this site. You have to remember that "You can't please all the people all the time" and we are all human and make mistakes. I have found that they have been very helpful. Keep up the good work Amazon.

Nov 21, 2023

byNo

too many garbage items made in China. Used to be great - now, not so much. Boycotting.

Nov 21, 2023

byNegley Venter

Had to give a minimum of 1 star, but I would have preferred 0!! Pathetic does not even begin to describe the level of disinterest and incompetence!!